Frequently Asked Questions
Which countries do you ship to?
We deliver in mainland France, in the French overseas departments and territories, in Europe as well as internationally. Available destinations are shown when ordering.
How much is shipping?
Shipping costs depends on the destination and package weight. The exact amount will be shown before you confirm your order.
When will I receive my order?
The delivery times displayed on our website are indicative. They may vary depending on the destination, the carrier, or circumstances beyond our control. Once your order has been shipped, you will receive the necessary information to track its progress.
Where are your products manufactured?
At GRANDE RUE, we give a particular importance to the quality and craftsmanship of our products. Our clothing is manufactured in workshops located in France, Portugal, and Morocco, chosen for their expertise and manufacturing standards.
Are payments secure?
Yes. All payments made on our store are secured via Shopify. We accept major credit cards as well as PayPal.
Can I return an item?
Yes. You have 14 days from receipt of your order to exercise your right of withdrawal, with exceptions provided by law, particularly for personalized products.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
When will I be refunded?
Upon receipt and verification of your return, a refund will be issued within 10 to 15 business days via the payment method used for the order.
What should I do if I receive a defective or damaged item?
You must contact us within 48 hours of receiving your order at contact@granderuestore.com, attaching photographs of the problem observed. After reviewing your request, an exchange or refund may be offered.
